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Terms and Conditions

This agreement must be read and accepted. Clicking the login button implies your acceptance of all the terms and conditions stated.

1. Formation and Variation of Agreement

  • 1.1 Heritage Certificates Online Service (HCO) is provided by the Government of the State of Victoria, Australia. We provide HCO to you under the terms and conditions (including the Privacy Policy) contained in this User Agreement.
  • 1.2 HCO is an Internet facility that allows you to order online and, in some cases, to receive by email a Heritage Certificate relating to land in Victoria.
  • 1.3 By clicking the login button, you accept the terms and conditions of this User Agreement.
  • 1.4 Any person who uses HCO (by any means including any robot, spider, other automatic device or agent, or any manual process) without first accepting this User Agreement by clicking the login button, is, by so using HCO, deemed to have accepted the terms and conditions of this User Agreement.
  • 1.5 If you have any questions about this User Agreement, please contact us by email:
  • 1.6 We may amend the terms and conditions of this User Agreement at any time. However, the terms and conditions that are in effect at the time you place your order will apply to that order. The terms and conditions of this User Agreement are effective from and including Day Month Year( actual date to be determined).

2. Information Provided by You

  • 2.1 To use HCO you are required to provide the following information: details about yourself and your credit card; information about the property for which you require a Heritage Certificate; an email address, fax number or postal address for delivery purposes and contact with you.
  • 2.2 You agree that you are solely responsible for the accuracy and completeness of all the information you provide to us in using HCO.
  • 2.3 You acknowledge that we are not responsible for:
    1. any error in any Heritage Certificate;
    2. delivering to you the wrong Heritage Certificate;
    3. any failure to send a Heritage Certificate; or
    4. any delay in the delivery of any Heritage Certificate;
  • due to inaccurate or incomplete information provided by you.
  • 2.4 You acknowledge that if, due to inaccurate or incomplete information you have provided:
    1. there is an error in the Heritage Certificate sent to you; or
    2. the wrong Heritage Certificate is sent to you;
  • you will nevertheless be charged the relevant fees for the provision of that Heritage Certificate.
  • 2.5 You consent to the collection and use, in accordance with our Privacy Policy, of the information we collect and the information you provide to us in using HCO and our site.
  • 2.6 You will ensure that the information you provide does not contain any viruses, Trojan horses, worms, time bombs, cancelbots or other computer programming routines that may damage, adversely interfere with, surreptitiously intercept or expropriate any system, data or personal information.

3. Data and Systems Integrity

  • 3.1 We warrant that the information contained in any Heritage Certificate is correct at the time it is issued.
  • 3.2 You acknowledge that our electronic data relating to properties in Victoria is not comprehensive and may therefore not contain a complete record of information relating to a particular property.
  • 3.3 You acknowledge that the database of property address details used by HCO may not be up to date and that by providing the address of the property, you may receive the wrong Heritage Certificate and will nevertheless be charged the relevant fees.
  • 3.4 You acknowledge that we will not be responsible for any corruption or failed transmission of any information (including Heritage Certificate) attributable to your computer system or to the system or any act or omission of your Internet Service Provider.
  • 3.5 You agree that you will not use any device, software or routine to interfere or attempt to interfere with the proper working of HCO or this site.
  • 3.6 You acknowledge that access to HCO or our site: -
    1. may not be continuous, uninterrupted or secure at all times; and
    2. may be interfered with by factors or circumstances outside our control.

4. Fees and Payment

  • 4.1 To finalise your order you will be requested to click a button to confirm your order. Once you have done this, a window specifying the fees payable for the Heritage Certificate you have ordered will appear on your screen. You may cancel your order at this point by clicking "CANCEL" button and you will not be charged any fees. However, if you click the "Purchase" button at this point, you acknowledge that you are responsible for payment of, and you will be charged, the fees specified.
  • 4.2 You acknowledge that the fees are expressed in Australian dollars and include GST and any other applicable taxes and charges.

5. Liability

  • 5.1 We limit our liability to the full extent permitted by law.
  • 5.2 We will not be liable for any lost profits or any special, incidental or consequential damages or loss arising out of or in connection with this User Agreement, your use of HCO or your use of our site.
  • 5.3 To the extent permitted by law we limit our liability for breach of any condition of this User Agreement or any warranty (express or implied by law) of this User Agreement, to the following, at our sole discretion:-
    1. in the case of goods, any one or more of the following:
      1. the replacement of the goods or the supply of equivalent goods;
      2. the repair of the goods;
      3. the payment of the costs of replacing the goods or acquiring equivalent goods;
      4. the payment of the cost of having the goods repaired; or

    2. in the case of services:
      1. the supply of the services again; or
      2. the payment of the cost of having the services supplied again.

6. Indemnity

  • 6.1 You agree to indemnify and to hold us, our agents and employees, harmless from any claim or demand, made by any third party due to, or arising out of or in connection with, your breach of this User Agreement or your infringement of any rights of a third party.

7. Compliance with Laws and Policies

  • 7.1 We will comply with all laws applicable to HCO.
  • 7.2 You will comply with all laws that apply to you in relation to your use of HCO or our site.

8. Arbitration

  • 8.1 Any dispute or claim arising out of or in connection with this User Agreement, your use of HCO or our site may, at our discretion, be settled by binding arbitration by reference to a commercial disputes centre. You agree to be bound by the ruling of the arbitrator. The costs of the dispute are borne by the originator.

9. General

  • 9.1 You acknowledge that this User Agreement is governed by, and is to be construed in accordance with, the laws of the State of Victoria, Australia. You irrevocably submit to the non-exclusive jurisdiction of the courts of the State of Victoria, Australia.
  • 9.2 If any provision of this User Agreement is held to be invalid or unenforceable that provision:
    1. may be read down to the extent necessary to make it valid and enforceable; or
    2. may be severed and the remaining provisions of the User Agreement enforced.
  • 9.3 The headings in this User Agreement are for reference purposes only and in no way define, limit, construe or describe the scope or extent of any provision of this User Agreement.
  • 9.4 This User Agreement (including the Privacy Policy) comprises the entire understanding and agreement between you and us with respect to its subject matter.